Devicely.app
Privacy Policy
This Privacy Policy describes how Devicely ("we," "us," or "our") collect, use, and protect information in connection with the Devicely Shopify App ("App"). As part of our mission to help Shopify merchants increase sales through smart, device-based dynamic discounts, our App collects and processes information as described below.
1. Information We Collect from Merchants
When you install and use Devicely, we may collect the following information:
- Name and email address
- Shopify store admin URL and installation date
- Store configuration and active subscription plan
- Support tickets and technical queries
- Device and browser details
- IP address
- App interaction and usage data
How We Use Merchant Information
We use this information to:
- Provide and maintain the App's functionalities
- Process your subscription and manage your account
- Provide customer support
- Send important updates and marketing communications (with opt-out options)
- Comply with legal obligations
2. Merchant Responsibilities
As a merchant using Devicely, you are responsible for maintaining an up-to-date privacy policy that complies with applicable laws. You must inform your customers about any data collection that occurs through the App on your storefront and obtain any necessary consents.
3. Information We Collect from Merchant Customers
Through the Shopify API and our storefront scripts, we collect device-related technical signals (such as screen resolution, DPR, hardware information) to classify the device tier (e.g., TOP, MIDDLE, LOW_COST) and apply the appropriate dynamic discounts. We also collect aggregate visit and conversion counts by device category for the merchant's analytics dashboard.
We do not collect, store, or process sensitive or personal data of your store visitors. We do not save names, email addresses, phone numbers, IP addresses, or payment data of your customers. None of the collected information allows the identification of individual persons.
4. Telemetry and Error Monitoring
We collect application performance data (including error logs, crash reports, and usage telemetry) to monitor the health of our App and resolve issues before they affect your store. This data helps us detect and fix problems proactively. Telemetry data does not include your customers' personal information.
5. Sharing Your Information
We may share information with the following parties:
- Shopify: As required for App functionality within the Shopify platform.
- Service Providers: Including our hosting, database, and infrastructure partners.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. Cookies and Tracking Technologies
We use cookies and similar technologies strictly for the proper functioning of the App and for analytics purposes. You can manage cookie preferences through your browser settings.
7. Data Security
We implement standard industry security measures to protect your information. In the event of a data breach, we will notify affected users promptly in accordance with applicable laws.
8. Data Retention
App data is retained for as long as your store uses Devicely. When you uninstall the App, all data associated with your store (discount rules, analytics, and settings) is completely deleted. If you request manual deletion of your data, we will process the request within 30 days, subject to any legal retention requirements.
9. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request data portability
- Restrict or object to certain processing activities
10. GDPR Compliance
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability. To exercise these rights, contact us at support@devicely.app.
11. International Data Transfers
Your information may be processed and stored internationally. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or within the App. Continued use of the App after changes constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@devicely.app.